Refund Policy

Cancellations / Refunds

We want you to be delighted with your purchase of this subscription and prepaid service. If you are not satisfied with your service and it is within 14 days of activating your SIM card, we will refund your purchase in full.

All sales are final after 14 days of your first month plan cycle or after consuming 30 minutes, 30 text, or 30MB of data of the said plan. Lagenio™ will not issue any refunds or allow any transfers of funds, including any portion of unused funds on an account. Lagenio™ reserves the right to refuse service at any time, to anyone, for any reason.

If you transfer/port out your number to another carrier, you must have an active account with Lagenio. In addition in order to maintain our porting system, $19 service fee is required if you port out your number before 120-days from first activating the service. Your Service will be deactivated with us once the NSP (New Service Provider) successfully ports your number.

Returns

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

How Can You Contact Us About Notices

If you have questions or comments about privacy policy or terms of services notices, you may email us at support@speedtalkmobile.com or contact us by post at: